How user perceptions of SAP ERP system change with system experience
Date of Original Version
This study examines how user perceptions of SAP ERP system change as they gain more experience with the system. The study focuses on two perceptual factors: system playfulness as a positive factor and system anxiety as a negative factor. The study uses data from a survey of college students who took a course on business process integration with ERP system where students used SAP ERP system to complete course works on business processes. The results show that system experience is not significantly related to system playfulness, while system experience is significantly related to system anxiety. These results suggest that users become less anxious of the system as they gain more experience with the system.
ACM International Conference Proceeding Series
Shim, Sung J., and Minsuk K. Shim. "How user perceptions of SAP ERP system change with system experience." ACM International Conference Proceeding Series , (2018). doi:10.1145/3279996.3280016.