Title

How user perceptions of SAP ERP system change with system experience

Document Type

Conference Proceeding

Date of Original Version

10-1-2018

Abstract

This study examines how user perceptions of SAP ERP system change as they gain more experience with the system. The study focuses on two perceptual factors: system playfulness as a positive factor and system anxiety as a negative factor. The study uses data from a survey of college students who took a course on business process integration with ERP system where students used SAP ERP system to complete course works on business processes. The results show that system experience is not significantly related to system playfulness, while system experience is significantly related to system anxiety. These results suggest that users become less anxious of the system as they gain more experience with the system.

Publication Title

ACM International Conference Proceeding Series

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