Title
An experimental investigation of Web-based information systems success in the context of electronic commerce
Document Type
Article
Date of Original Version
5-1-2005
Abstract
In this paper, we examined Web-based information systems (WIS) success and focused on User Satisfaction in the context of a consumer purchasing decision. The results indicate strong support for the research model consisting of three fundamental User Satisfaction components: Task Support Satisfaction (TSS), Decision Support Satisfaction (DSS), and Interface Satisfaction. The model explains approximately 50% of the variance in users' intention to use Web-based information systems. It is concluded that Decision Support Satisfaction plays an important role in Web-based information systems success. In light of these findings, implications for theory and practice are discussed. © 2004 Published by Elsevier B.V.
Publication Title, e.g., Journal
Decision Support Systems
Volume
39
Issue
3
Citation/Publisher Attribution
Garrity, Edward J., Bonnie Glassberg, Yong Jin Kim, G. Lawrence Sanders, and Seung Kyoon Shin. "An experimental investigation of Web-based information systems success in the context of electronic commerce." Decision Support Systems 39, 3 (2005): 485-503. doi: 10.1016/j.dss.2004.06.015.