An experimental investigation of Web-based information systems success in the context of electronic commerce

Authors

Edward J. Garrity, Canisius College
Bonnie Glassberg, Miami University
Yong Jin Kim, Binghamton University State University of New York
G. Lawrence Sanders, University at Buffalo, The State University of New York
Seung Kyoon Shin, University of Rhode Island

Document Type

Article

Date of Original Version

5-1-2005

Abstract

In this paper, we examined Web-based information systems (WIS) success and focused on User Satisfaction in the context of a consumer purchasing decision. The results indicate strong support for the research model consisting of three fundamental User Satisfaction components: Task Support Satisfaction (TSS), Decision Support Satisfaction (DSS), and Interface Satisfaction. The model explains approximately 50% of the variance in users' intention to use Web-based information systems. It is concluded that Decision Support Satisfaction plays an important role in Web-based information systems success. In light of these findings, implications for theory and practice are discussed. © 2004 Published by Elsevier B.V.

Publication Title, e.g., Journal

Decision Support Systems

Volume

39

Issue

3

Citation/Publisher Attribution

Garrity, Edward J., Bonnie Glassberg, Yong Jin Kim, G. Lawrence Sanders, and Seung Kyoon Shin. "An experimental investigation of Web-based information systems success in the context of electronic commerce." Decision Support Systems 39, 3 (2005): 485-503. doi: 10.1016/j.dss.2004.06.015.