Major
Nursing
Advisor
LaRose, Jenifer
Advisor Department
Nursing, College of
Date
5-2025
Keywords
Call bells; Nursing; Response time; Study
Abstract
The efficiency of call bell systems throughout healthcare environments is
directly related to patient safety, satisfaction, and overall quality of care.
Delayed response times to call bells can have significant negative
consequences, such as increased falls, unmet patient needs, and decreased
confidence in the healthcare system as a whole. This paper explores the critical
role that call bells play in various healthcare settings by conducting an in-depth
review of current studies alongside original research. Surveys targeting nurses,
certified nursing assistants (CNAs), and nursing students were distributed
across both Rhode Island and Massachusetts. The questions were designed to
assess caregivers' experiences with call bell response times, common barriers to
timely interventions, and strategies for managing patient needs during times of
high demand. This approach allowed for the collection and analysis of firsthand
perspectives. The study revealed that delayed call bell response times are
largely influenced by human and operational factors, including understaffing,
task prioritization conflicts, and workflow inefficiencies. To address these issues,
this paper concludes with evidence-based strategies for reducing such delays.
Proactive hourly rounding, along with continuous staff education, has been
shown to reduce the urgency and frequency of patient calls. By understanding
the complex issues that are encountered by both patients and healthcare
professionals, we can begin to address and improve current policies and
procedures surrounding the call bell system. Identifying common themes and
challenges allows for the development of targeted strategies that are both
practical and effective. A clear, universal approach would ultimately contribute
to a safer, more patient-centered care environment.