Event Title
"It’s not Me, it’s my Background!” ‐ Improving The Patient Experience by Understanding our Differences
Location
Pharmacy Building, Rm. 207
Start Date
1-10-2014 12:00 PM
End Date
1-10-2014 1:50 PM
Description
Dr. Ruth Dapaah‐Afriyie, Clinical Program Specialist and Residency Program Director, Lifespan, Inc., Providence, RI. The landscape of healthcare is rapidly changing with emphasis on improved quality of care and patient satisfaction, commonly referred to as “The Patient Experience”. As essential members of the healthcare team, pharmacists have a key role to play in this process. The patient experience can be defined as “the sum of all interactions, shaped by an organization’s culture that influence patient perceptions across the continuum of care.” Perceptions vary based on individual experiences such as beliefs, values and cultural background, among many others. Improving the patient experience can be tough, especially with a diverse population. Overlooking the background of a patient can affect the quality of care provided. This presentation is intended to identify common causes of disparity in care resulting from a lack of comprehension of a patient’s background and provide keys to bridge the disparity gap.
"It’s not Me, it’s my Background!” ‐ Improving The Patient Experience by Understanding our Differences
Pharmacy Building, Rm. 207
Dr. Ruth Dapaah‐Afriyie, Clinical Program Specialist and Residency Program Director, Lifespan, Inc., Providence, RI. The landscape of healthcare is rapidly changing with emphasis on improved quality of care and patient satisfaction, commonly referred to as “The Patient Experience”. As essential members of the healthcare team, pharmacists have a key role to play in this process. The patient experience can be defined as “the sum of all interactions, shaped by an organization’s culture that influence patient perceptions across the continuum of care.” Perceptions vary based on individual experiences such as beliefs, values and cultural background, among many others. Improving the patient experience can be tough, especially with a diverse population. Overlooking the background of a patient can affect the quality of care provided. This presentation is intended to identify common causes of disparity in care resulting from a lack of comprehension of a patient’s background and provide keys to bridge the disparity gap.