A model for the antecedents of member loyalty: The case of USENT newsgroup

Document Type

Conference Proceeding

Date of Original Version



Within the domain of research into online communities, research investigating the factors contributing to the sustainability of those online communities has been relatively sparse. This study is an empirical investigation of such factors in one of the largest online communities, USENET. As a measure of sustainability of online communities, member loyalty is assessed using a returning member ratio. Factors that have positive impacts on sustainability are derived from several communication characteristics such as breadth, depth, responsiveness, and social identity. The relationships between sustainability and those factors are empirically examined using multiple regression models.

Publication Title, e.g., Journal

Association for Information Systems - 12th Americas Conference On Information Systems, AMCIS 2006