Redefining technological literacy in the workplace: A qualitative study of social affordances in workplace email

Tina Marie Bacci, University of Rhode Island

Abstract

This dissertation examines the social affordances of workplace email use. Through group and individual interviews of six knowledge workers in a distributed real estate firm, it explores the extent workplace writers recognize and rely on extra-textual devices (i.e., copy, blind-copy, and forward devices) and email applications (i.e., email application on a desktop computer versus the email application on a handheld mobile device) to convey socially symbolic messages. These research findings are discussed in concert with previous research from several disciplines in order to construct a theory of social affordances, which claims socially constructed symbols embedded in specific uses of technology are a very crucial part of communicating with technology. This dissertation concludes that an understanding of social affordances in workplace email is a crucial component to technological literacy and can even contribute to career success or failure.

Subject Area

Communication|Information Technology|Business education|Organizational behavior

Recommended Citation

Tina Marie Bacci, "Redefining technological literacy in the workplace: A qualitative study of social affordances in workplace email" (2011). Dissertations and Master's Theses (Campus Access). Paper AAI3464729.
https://digitalcommons.uri.edu/dissertations/AAI3464729

Share

COinS