Title

An experimental investigation of Web-based information systems success in the context of electronic commerce

Document Type

Article

Date of Original Version

5-1-2005

Abstract

In this paper, we examined Web-based information systems (WIS) success and focused on User Satisfaction in the context of a consumer purchasing decision. The results indicate strong support for the research model consisting of three fundamental User Satisfaction components: Task Support Satisfaction (TSS), Decision Support Satisfaction (DSS), and Interface Satisfaction. The model explains approximately 50% of the variance in users' intention to use Web-based information systems. It is concluded that Decision Support Satisfaction plays an important role in Web-based information systems success. In light of these findings, implications for theory and practice are discussed. © 2004 Published by Elsevier B.V.

Publication Title

Decision Support Systems

Volume

39

Issue

3

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